Monthly Retainer
Stable monthly scope with defined workflows, coverage windows, and reporting cadence.
- Predictable operating cost
- Best for recurring volume
- Easier QA and process improvement
- Supports multi-workflow scope
Flexible engagement models for backend operations support
FACILIX pricing is built around operational fit, not one-size-fits-all packages. Most teams start with a pilot and choose a model based on ticket volume, workflow complexity, coverage hours, and how dedicated they want the team to be.
Engagement models
Choose the structure that fits your operation
We do not publish fake "starting at" prices without workflow context. We scope based on volume, complexity, service mix, and coverage requirements.
Per-Seat (Dedicated Agent)
Dedicated operator(s) aligned to your queue and workflows, typically with supervisor oversight.
- Good for teams wanting fixed capacity
- Direct alignment by account or function
- Works well for growing volume
- Can add seats as scope expands
Per Work Order (Volume-Based)
Usage-linked pricing for clearly defined tasks or transaction-based support flows.
- Useful for variable volume
- Requires tight scope definitions
- Best for repeatable task bundles
- Needs clear exceptions policy
Hybrid (Base + KPI Bonus)
Base operational support with performance-linked upside tied to agreed KPI behavior or milestones.
- Aligns incentives around outcomes
- Requires shared KPI definitions
- Works after baseline is established
- Good for mature operations
What affects pricing
Scope drivers we use for quoting
- Monthly work order volume and seasonality
- Service mix (dispatch only vs dispatch + docs + billing + reporting)
- Coverage hours (Bangladesh daytime, US overlap, overnight)
- Number of clients, portals, or workflow variants
- Documentation and compliance requirements
- Vendor coordination complexity and geography
- Reporting cadence and KPI dashboard maintenance needs
Typical approach: Quote a pilot first, then convert to a steady-state model once scope and workload are measured.
Pilot structure
Start small without under-scoping the process
A pilot is most effective when it covers one complete workflow or a clearly defined subset of your operation. Example pilot scopes include:
- Dispatch + follow-up support for one client segment
- Documentation cleanup and invoice workflow for existing backlog
- After-hours coordination for a defined region or ticket type
- Vendor coordination and job confirmation workflow only
We define success using typical goals language (queue stability, fewer follow-up misses, cleaner documentation, faster invoice readiness) until baseline metrics are established.
Model selection guide
How to choose the right engagement model
If you are unsure, start with a pilot and use the results to choose a long-term structure.
| Model | Best for | Strength | Watch-out |
|---|---|---|---|
| Monthly retainer | Recurring, multi-workflow operations | Predictability and process stability | Needs clear scope boundaries and review cadence |
| Per-seat | Teams that want dedicated capacity | Direct alignment and easier training | Capacity planning matters during volume swings |
| Per-work-order | Variable volume with repeatable tasks | Usage-linked spend | Exception handling must be defined tightly |
| Hybrid | Mature teams with baseline reporting | Incentive alignment | KPI definitions must be agreed in writing |
Start with a pilot.
FACILIX works best when pricing follows actual workflow complexity, not assumptions. Share your volume, tools, and pain points and we will recommend a pilot scope and engagement model.